Last updated: December 4, 2025
At Delilah & Mia, we treat your memories with the same care we treat our own families'. Below is the legal framework that helps us keep your data safe and our magical book-making machine running smoothly.
Welcome to Delilah & Mia! These Terms of Service ("Terms") govern your use of our website and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.
You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this requirement.
You are responsible for safeguarding your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Our Service allows you to upload photos and submit text ("User Content") to create personalized storybooks.
You are solely responsible for your User Content. You represent and warrant that:
By uploading User Content, you grant Delilah & Mia a limited, non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and create derivative works from your User Content. This license is granted for the sole purpose of generating, printing, and fulfilling your storybook order. We will not use your photos or personal story details for any other purpose, such as marketing, without your explicit permission.
Upon purchase, you own the physical or digital storybook you create (the "Final Product") for your own personal, non-commercial use. You may share it with family and friends, but you may not resell it or use it for other commercial purposes.
Delilah & Mia and its licensors retain all ownership rights to the Service itself, including our website, technology, AI models, and pre-existing art styles.
The Service utilizes advanced artificial intelligence (AI) to generate stories and illustrations. While we strive for high-quality results, AI-generated content may occasionally contain artifacts, stylistic inconsistencies, or anatomical imperfections (e.g., in hands or background details).
By purchasing a book, you acknowledge that these variations are inherent to the technology and do not constitute a defect in the product.
If you are unsatisfied with an AI-generated illustration, you may use our regeneration feature to generate alternative versions. Each page includes 3 image options at no additional cost. Additional regeneration capacity is available through our upgrade packs:
The regeneration feature is your primary remedy for artistic dissatisfaction with AI-generated illustrations.
Because each Delilah & Mia storybook is custom-made to order with your unique photos and dedication, all sales are final.
We cannot accept returns or offer refunds for customer errors, including typos in the dedication, uploading low-quality photos, or changing your mind after the order is placed.
Artistic Dissatisfaction: For dissatisfaction with AI-generated illustrations, please use the regeneration feature described in Section 5 above. You may generate multiple versions of any illustration until satisfied. Monetary refunds are not available for subjective dissatisfaction with AI art style or content.
Manufacturer Defects: If your book arrives damaged or with a manufacturing defect (e.g., torn pages, binding issues, or printing errors clearly distinct from AI art style), please contact us at support@delilahandmia.com within 7 days of delivery with a photo of the issue. We will happily send a free replacement.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Service. We use third-party payment processors to handle all transactions.
You agree to indemnify, defend, and hold harmless Delilah & Mia, its affiliates, officers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms, your improper use of the Service, or your violation of any law or the rights of a third party (especially regarding the copyright of your uploaded photos).
The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.
In no case shall Delilah & Mia, our directors, or employees be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Service or any products procured using the Service.
These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law principles.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website.
Questions about the Terms of Service should be sent to us at support@delilahandmia.com.