Last updated: December 4, 2025
At Delilah & Mia, we treat your memories with the same care we treat our own families'. Below is the legal framework that helps us keep your data safe and our magical book-making machine running smoothly.
This Privacy Policy describes how Delilah & Mia (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Delilah & Mia is a personalized storybook service operated in the United States. For any privacy questions, requests, or complaints, please email us at privacy@delilahandmia.com. This is the fastest way to reach the correct team.
We are committed to data minimization and only collect what we need to create your beautiful storybook, operate our website securely, understand usage patterns, and (only if you opt-in) send you marketing communications.
When you browse our Site, we automatically collect certain information, including your IP address, browser type, time zone, cookie identifiers, the pages you view, and the links you click.
To create your story, you will provide character names, age range, gender, reading level preference, story theme, and upload one or more photographs. Photos are automatically compressed for efficient storage. This is the core data we use to personalize your book.
When you make a purchase, we collect your name, email, billing and shipping addresses, order ID, and payment status. Your full credit card numbers are sent directly to our payment processor (Stripe) and never touch our servers.
This includes any emails, chat messages, or files you send to our support team.
While our products are designed for children, our Service is intended for use solely by parents and legal guardians. We do not knowingly collect personal data directly from children under the age of 13.
By uploading a photo, name, or story detail regarding a child, you represent and warrant that you are the parent or legal guardian of that child and have the legal authority to provide their data to us for the sole purpose of creating your personalized product. If you believe we have collected data from a minor without parental consent, please contact us at privacy@delilahandmia.com immediately to request its deletion.
We use trusted, specialist service providers to run our service. These providers are bound by contract to protect your information and only use it for the purposes we specify.
Your data may be processed in countries outside of your own, including the United States. We ensure that all data transfers are protected by appropriate legal safeguards, such as Standard Contractual Clauses.
Our Site uses only essential cookies required for the website to function properly, such as maintaining your session and remembering your preferences. We do not use third-party analytics or advertising cookies. Your browsing is not tracked for marketing purposes.
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. We honor all reasonable requests, even where not legally required. To make a request, please email us at privacy@delilahandmia.com.
We protect your data using industry-standard security measures, including TLS encryption for data in transit and AES-256 encryption for data at rest. Access to your data is strictly limited. Key data retention periods are listed in Section 2.
We may update this Privacy Policy from time to time. We will notify you of any significant changes. The "Last updated" date at the top of this page indicates the current version.